Customer Success Manager

We are looking for a Customer Success Manager to join our team.

Leadfeeder is a fast growing international SaaS startup, headquartered in Helsinki. We are on a mission to bring web intelligence into business. Simply put, Leadfeeder helps companies know more about their website visitors, which enables them to convert promising visitors into sales leads.

Currently Leadfeeder is a buzzing remote international team of 40+ people and more than ten nationalities, and we are hiring many key people around the world to strengthen our rapid growth.

Your responsibilities as Customer Success Manager

As our Customer Success Manager you will be responsible for our client base in the U.S. and Canada.

You will coach our new and existing users to ensure their digital marketing and sales efforts are successful with Leadfeeder, smoothing out any bumps along the way. This will be accomplished by conducting online trainings/webinars, and through email, phone, and in-app chat support. Your client base consists of small and big clients, including sales, marketing and executive roles.

“Growth” and “Retention” are your best friend, and “Churn” is your worst enemy. Working together with other team members across the world, you’ll be responsible for churn prevention and will constantly evaluate what makes our clients succeed and stick, and help the team educate our clients better. This involves tracking metrics related to churn and other customer success measurements.

You will get into an exciting growth role, with lots of possibility for development, and additionally be a strong link in helping to improve our platform and service together with our core teams in Customer Success, Sales, Marketing and Product Development.

Desired Skills and Experience
  • You must be based in the U.S.
  • You must have a good understanding of B2B digital sales and marketing
  • You have a good understanding of Google Analytics, CRMs and other related tool stacks.
  • You must have experience working in a B2B SaaS environment
  • You must have relevant work experience in Customer Success, Account management or similar customer-facing roles.
  • You are comfortable with live chat support

You are not expected to know everything right away, but you need to be seriously motivated to learn and have the right balance of knowledge and interests to enable you to flourish and grow in this role.

What Leadfeeder can offer:
  • The chance to be part of a rapidly growing startup and the next success story
  • Work remotely
  • The chance to work with a very knowledgeable, high-achieving and fun team
  • An international and diverse work atmosphere
  • Worldwide company ‘team weeks’ twice a year
  • Work from the Helsinki HQ 1 week a year
  • Considerate, open-minded and supportive working environment - we are a remote team, so we always help each other out
  • The possibility to use new and exciting technologies in your daily work
  • Full medical, dental and vision coverage + access to a 401k plan
  • Flexible vacation policy
  • A competitive salary

If this role excites you and sounds like a great fit, please apply below! (no recruiters please)

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