Leadfeeder is a fast growing international SaaS startup, headquartered in Helsinki. We are on a mission to bring web intelligence into business. Simply put, Leadfeeder helps companies know more about their website visitors, which enables them to convert promising visitors into sales leads.
Currently, Leadfeeder is a buzzing remote international team of 60+ people and more than ten nationalities, and we are hiring many key people around the world to strengthen our rapid growth.
Customer experience is the heart of our success. We believe that stellar customer support is crucial to the customer experience. In broader terms: empower the customer by giving rapid & insightful answers with a human touch. We also believe that modern SaaS customer support is not ‘just’ troubleshooting; it is a key part of Marketing, Sales, Branding, Customer Success, and much more.
As we are growing, we are looking for new hands and brains to help our users in European timezones. Your responsibility is to take on daily customer support activities: during the working day, you help our users via live chat, email and video calls.
You will get into an exciting growth role, and part of the Customer Success department. You will have lots of possibilities for development, and additionally be a strong link in helping to improve our platform and service together with our core teams in Customer Success, Sales, Marketing and Product development.
You are not expected to know everything right away, but you need to be seriously motivated to learn and have the right balance of knowledge and interests to enable you to flourish and grow in this role.
We are looking for a person who is a team-player and self-starter, who is not afraid to jump right into solving issues. You have the multitasking skills and willingness to give the best possible user experience for our users all over the world!
Recruitment calls will start right away, and we’ll hire the right person when we have found him or her.See other positions →
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