Leadfeeder is a fast growing international SaaS startup, headquartered in Helsinki. We are on a mission to bring web intelligence into business. Simply put, Leadfeeder helps companies know more about their website visitors, which enables them to convert promising visitors into sales leads.
Currently Leadfeeder is a buzzing remote international team of 45+ people and more than fifteen nationalities, and we are hiring many key people around the world to strengthen our rapid growth.
Customer experience is the heart of our success. We believe that stellar customer support is crucial to the customer experience. In broader terms: empower the customer by giving rapid & insightful answers with a human touch. We also believe that modern SaaS customer support is not ‘just’ troubleshooting; it is a key part of Marketing, Sales and Branding and much more.
We’re looking for someone who can handle our Customer Support in the US timezones. Your responsibility is to take on the daily customer support activities and develop the support processes and resources towards world-class support experience for our new and existing users. You’ll manage and develop our customer support, knowledge base, social media user groups and other tasks related for keeping our users happy.
You are expected to help our customers solve their technical issues and answer their questions through email, phone, screen share calls, and live in-app chat support. Based on your direct experience with customer questions and support, you will also assist with improving our Help Center articles to empower users to solve issues on their own.You will get into an exciting growth role, with lots of possibility for development, and additionally be a strong link in helping to improve our platform and service together with our core teams in Customer Success, Sales, Marketing and Product Development.
You are not expected to know everything right away, but you need to be seriously motivated to learn and have the right balance of knowledge and interests to enable you to flourish and grow in this role.
If this role excites you and sounds like a great fit, please apply below!See other positions
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