Those statistics can be disheartening for sales and marketing teams when you’re working so hard to drive eyeballs to your website, in the first place.
You’ll need to make sure the people you’re working so hard to attract are actually converting, and maximize the value you’re able to extract from the 98% of website traffic that doesn’t.
If you’re able to understand your traffic and get more value from the people already visiting, your marketing department instantly becomes more efficient. Why? Because they know where to focus their efforts.
Sales teams, on the other hand, will have more quality leads coming from your current lead generation efforts. They won’t need to constantly invest in new channels to drive new leads; they’ll be able to nurture potential customers they already have.
So, how do you stop missing sales opportunities, and nudge people visiting your site towards making a purchase?
Website visitor tracking software will shine a light on the anonymous 98% of non-converting website traffic. It’s the best way to find (and close) opportunities you never realized you had.
In this guide, you’ll learn:
Ready? Let’s dive in.
The people visiting your website don’t have to be a mystery.
Sure, you can look in your Google Analytics dashboard, but don’t you want to know who is behind each pageview? Who they really are, where they work, and, more importantly, whether they’re a potential lead you should follow-up with?
Website visitor analytics tools makes that possible.
The software used to track website visitors reveals information about the people visiting your website that isn’t easily available in analytics platforms, such as Google Analytics. You’re able to view company names and contact information for key people at the company, which enables sales and marketing teams to build accurate profiles of customers.
That, in turn, gives you the ammunition you’ll need to generate and convert more high-quality leads.
(And, truth is, companies, where sales and marketing teams work together, see 36% higher customer retention, and 38% higher sales win rates.)
What does that mean for your company?
Well, your marketing team can generate quality leads without the need for increasing media spend. By fine-tuning your process with feedback from your sales department, you’ll just need to refine your marketing strategy and focus more on channels that bring those dream customers to your site.
That’s bound to help shorten the gap between the 2% of website visitors who convert, and the 98% who don’t.
So, how exactly does website visitor tracking find the names of companies browsing your website?
Spoiler alert: You don’t need to be hugely tech-savvy to understand.
All Internet connected devices have an IP address and the majority have what’s called a reverse DNS record.
Website visitor tracking, like Leadfeeder, uses reverse DNS to find which companies are visiting your website based on their IP address.
The best part? Visitor tracking software can also filter out ISPs, bots, and spammy traffic, leaving you with a neat list of real companies that are visiting your website.
For example: If you type an IP address of “8-8-8-8-8” into a rDNS tool, it’ll feedback the location–and therefore, the company using it. It’s essentially the same as looking-up a phone number in an address book, but for websites.
Website visitor tracking software works by installing a script on your website which collects the webisite visitor data directly.
Your software will then connect the dots, and reveal which companies are browsing your site.
Then, the data collected is typically enriched with information already publicly available on the company, such as:
…allowing you to get a detailed profile of companies visiting your website.
Do you store data about current leads? Whether it’s from your CRM, marketing automation software or communication tool you use to speak with potential customers, you can integrate your tool stack to get more information on the people browsing your website.
For example: If you’ve noticed a dream customer visiting your website (“Company A”), you’ve got two options:
You’ve got a better understanding of the organizations visiting your website, and a plan of action to convert them directly from your CRM–even if they haven’t got a profile in there, yet.
A very valid question to ask–especially when not meeting GDPR rules could land you a hefty fine of up to €20 million, or 4% of your company’s annual turnover.
GDPR, introduced on 25th May 2018, protects someone’s privacy (specifically online). It means businesses will need to be transparent with the data they hold on their EU-based audience and be willing to safely delete it at their request.
How does that work with tracking software, when you’re essentially gathering data on your website visitors?
Good news: the way Leadfeeder processes data is compliant with GDPR legislation – so as long as you’ve got a clear privacy, terms, and cookies policy visible on your website that:
Great! You’re able to track the people visiting your website, put company names to website clicks, and learn more about individual activity taking place on your site. But how exactly do you use that data in your growth marketing strategy?
Outbound leads cost 39% more than inbound leads, so it’s no surprise marketers are looking to improve their lead generation efforts and attract customers who’re likely to convert.
However, you’re probably relying on CRO tactics, content marketing, and paid media to generate leads from your website. That’s a great place to start.
But you can supercharge the ROI from each lead generation tactic when you add website visitor tracking into the mix because you’re able to:
In short: With website tracking, you can identify high-value potential leads who’re passing through your funnel, sync them to your CRM, and pass them along for sales teams to nurture.
The best part? It can be done even if they don’t actively fill-in a lead capture form (such as an eBook download) on your website.
By using Leadfeeder for online lead generation we’ve increased the amount of qualified sales leads by 34%. We send website leads directly to our Pipedrive using Leadfeeder’s Pipedrive integration. Steve Jackson, CEO, Quru
Unfortunately, it’s tough to convince a first-time visitor to convert.
People go through a journey before handing over their hard-earned cash in return for a product or service, which is why you’ve likely got a marketing funnel to nurture each lead as they flow throughout various stages.
But where does website visitor tracking software fit into the mix?
The answer: From “awareness” to “conversion”.
Collecting data on your customers’ website activity at each key stage of the marketing funnel before making a purchase, means you can use it to your advantage.
By knowing the exact companies who are progressing through your marketing funnel (as opposed to generalized traffic numbers and conversion rates) can help you plug holes. You’ll know where previous leads drop-off, and fix those issues to move them through the entire funnel much faster.
Here’s how I might use that if I’m a B2B SaaS company, and want to understand how people travel through my website on their journey from anonymous visitor to customer:
Regardless of how you’re using data shown within website visitor tracking software, your overall growth strategy becomes less of a numbers game based on anonymous traffic. You’re shining a light on people already browsing your website and using their activity to target them with personalized campaigns.
That enables you to align your sales and marketing departments, and effectively take each target prospect right the way through the funnel.
My role is to generate leads that fill up our sales funnel—or the top of the marketing funnel. The way that we use Leadfeeder is really to figure out which prospects are visiting our website and figuring out the best way to reach out to them. Maybe they haven't yet reached out to us either, but now we can be proactive in marketing to them and getting them into our sales funnel. Julie Huval, Head of Marketing, Beck Technology Ltd
You’re already one step ahead if you’ve started to implement ABM into your marketing strategy.
87% of B2B marketers have agreed that ABM delivers a higher return on their investment than other marketing activities, and companies already using ABM generate 200% more revenue for their marketing efforts.
You’re able to use the data inside your website tracking report to improve your ABM campaigns even further by:
Let’s say you want to get started with ABM, but you’re not entirely sure who your ideal target should be. You use visitor tracking to view which companies are visiting the pricing and product pages on your website since those are pages people view when they’re closer to a conversion.
You build a profile for each company visiting those pages and begin targeting similar companies with the same qualities (such as industry, company size or location) through your marketing.
Two weeks pass, and you check the data in your visitor tracking software again. Boom! You can see which companies have engaged with your campaign and visited your website.
You know your ABM campaign is paying off because Company A has visited your pricing page, so your sales team reaches out to the decision-maker at Company A via LinkedIn. They already know the content and campaigns their target has engaged with, so the sales reps can personalize their outreach.edIn. They already know the content and campaigns their target has engaged with, so the sales reps can personalize their outreach.
Then, after warming up the prospect, they send a personalized pricing plan for a company of their size and book a software demo–with the intention of converting them into a customer.
We use the data from Leadfeeder to build ABM campaigns across LinkedIn and Google. By targeting job functions within the company, and not just the individual website visitor, we get the opportunity to influence multiple stakeholders in the buying process. We automate the process via Leadfeeder’s Zapier integration. So far we've reduced the length of our sales process by 20% and the marketing team is generating substantially more targeted leads for sales than before. Casper Rouchmann, Traffic Manager, Templafy
Earlier, we talked about how the data provided by website visitor tracking software can help you generate more leads and drive growth for your company. But if you’re looking for some more actionable takeaways that you can implement straight away to assist your marketing campaigns, here are six practical uses.
Read any good “marketing guide” and you’ll find buyer personas make their way onto the list.
Buyer personas are documents that define your ideal customer. They include key traits like their age, job title, interests, location, and pain points, and allow you to understand exactly who you’re targeting.
(Not convinced? Consider this: Buyer personas make websites 2-5 times more effective, and helped one company to increase the volume of leads sent to sales by 10%, while also reducing their lead conversion time by 72%.)
You should have buyer personas for each “type” of ideal customer that you’re looking to attract. If you have multiple–like agency owners and in-house marketers, for example–create a different buyer persona document for each one. Over 90% of a company’s sales come from 3-4 buyer personas, so don’t be afraid of creating more than one.
But where does website visitor tracking fit into buyer personas?
The answer: When you’re creating them. All buyer personas you’re creating should be data-driven–not based on guesswork.
Presuming that your target customers have a certain quality is dangerous because you might spend hours targeting people that fit the mould, but don’t actually end up converting. That won’t do any favors for your conversion rates (nor make sales departments very happy).
Instead, use data to get your facts straight.
Adding website tracking into the mix will strengthen your buyer personas even more. Why? Because you’re able to view the characteristics (such as industry, employee count, and location) of each company visiting your website, and learn how they move through the buyer journey to conversion. Start by taking a look at the people who’re visiting your website and give them a lead score.
You’re more likely to focus your lead generation efforts on Company A, right?
If you find a similar pattern across the board (such as content consumption, company size and referral website), build them into your buyer persona documents. Your marketing team will then have a better understanding of the leads they’re trying to bring in–and focus on strategies that’ll make it happen.
Do you know the process a person takes to go from “stranger” to “customer”?
If not, website visitor tracking software can help.
You’re able to view both company and individual browsing data to understand how people flow through their journey to purchasing and answer key questions like:
That data is invaluable for marketers because it helps you boost conversion rates through improving buyer journeys for your potential customers.
Let’s put it into practice using the questions above:
Remember: Each conclusion is based on facts and hard data, not guesswork. That’s the aim with any new marketing strategy.
Content marketing is a strategy you’ll need to bed-into your overall marketing plan–that’s no secret.
But with website visitor tracking and data from Google Analytics, you can make your entire process more streamlined by understanding exactly which content you should be focusing on.
For example: Look at how the companies you’d love to work with are engaging with your current content, and ask yourself the following questions for each target lead:
Because website visitor tracking shows you which companies or individuals are visiting your website, you can sync them to your CRM dashboard and track their likelihood of converting.
Again, that gives tons of meaningful data you can use to help with lead generation.
For example: You know the type of companies downloading your lead generation content, but do you know the ones that aren’t engaging–and you wish were?
Figure out the type of companies coming to your website and not becoming leads, then search for a way to start turning those companies into leads. That could include:
The same concept applies for driving initial traffic.
If your target customer is similar to QuickBooks (who’ve already visited your website), take a look at where they arrived from. Was it organic search, from a LinkedIn ad, or from an external blog post you were mentioned in?
Alternatively, if a company hasn’t downloaded a lead generation asset, but fits your target customer and is showing a high level of intent (such as visiting a product or pricing page multiple times), send them directly to your sales team. They’ll be able to source the ideal contact at the company using data in your visitor tracking platform and reach out to them directly, with the hopes of bringing them on as a customer.
Account-based marketing happens when you’re taking an uber-personalized approach to bring your target on as a customer. It provides each target customer (or “account”) with marketing material that’s tailored to their budget, company and individual requirements.
Let’s say you’re attempting to get an ABM program off the ground, for example. You aren’t entirely sure where to start, or you’re looking for a way to improve the ABM strategy you’ve had in place for a while that isn’t getting as many results as you’d hoped.
You can use website visitor tracking to:
Almost 85% of marketers that measured their ROI said their ABM initiatives outperformed some of their other marketing investments, with 50% of those saying the difference was significant.
Fancy even better news? You can use website visitor tracking to power your paid ABM campaigns on several advertising platforms.
By creating Custom Feeds (filtered lists of companies who perform a set of actions) in your visitor tracking software, you can identify specific companies that view certain content, or engaged with specific campaigns. This will then give you the chance to target anyone who works at those companies by:
This works incredibly well for several reasons.
Firstly, unlike generic website retargeting, you’re not wasting money to advertise to website visitors that don’t fit your ideal customer profile (and are unlikely to convert).
Secondly, you can target anyone from the company who’s visited your website–not just the individual user who actually visited. That’s fantastic when multiple people are involved in the average B2B buying process (6.8 people, on average).
Finally, you can get more personal with the accounts you’re targeting, and display advertising messages based on their on-site behavior. Speak to specific industry pain points and opportunities with your messaging to guide your target account to the next stage in their buyer journey.
It’s not just LinkedIn’s advertising platform that can take advantage of your visitor tracking data though. By uploading your data to a Data Management Platform (DMP), you can target people working across those companies across many other advertising platforms–such as Twitter, Facebook or Display ads–for an omnichannel approach.
You’re likely already using UTM parameters on your URLs. They’re a fantastic way to pinpoint exactly which campaign a website visitor is arriving on a specific page from in Google Analytics, and you guessed it: Website visitor tracking is the missing piece to the puzzle.
Let’s say you want to know the exact route your current customer (Customer A) has taken from being a stranger to making a purchase.
In Google Analytics, we can see 50 visitors came from a LinkedIn PPC campaign. Using the source/medium filters to create a custom feed of those visitors, you can view the actual companies browsing your website from that exact LinkedIn campaign.
Customer A clicked that ad campaign and went on to make a purchase three days later.
In short: UTM parameters allow you to dive deeper into which companies are interacting with which marketing campaign. Then it’s your marketing department’s job to create similar, high-converting campaigns to attract (and convert) other, similar customers.
It’s all well and good for us to explain how you can use website visitor tracking in marketing, but you want to know how other marketing teams have used it successfully, right?
Enter: Triuvare, an agency who provide IT-specialist services for small and medium-sized organizations, and use Leadfeeder’s data to improve their content marketing strategy and convert more website visitors. Johanna Rytkonen, their Marketing and Communications Manager, sums up perfectly the need for personalized content:
Not all content is created equal. If you are implementing content marketing, some of your content is for people who are closer to the buying decision and some for people who are in early stages.
Triuvare identified their ICT Tendering Guide was a key piece of content read by target customers who were much closer to making a final purchasing decision.
So, they used Leadfeeder to collect the company names of people viewing that page, and prioritized contacting them since they understand “it is very important to contact them as soon as possible, as that has proven impact on which provider the customer will choose.”
Triuvare was able to build a more refined content creation and promotion process by understanding what content attracted their best customers, improving the ROI of their entire content marketing strategy.
Now we’ve covered how your marketing team can use website visitor tracking, let’s move onto sales teams.
(After all, they’re the people who will be reaching out to the companies you identify!)
From identifying high-quality leads to pitching your services to them, here are seven practical tips for sales reps to make the most out of website visitor tracking.
How many times do you create a list of target customers or dream accounts you’d love to provide your products or services to?
According to one report, 61% of B2B marketers find generating high-quality leads as their biggest challenge. But with website visitor tracking, you can use data to identify hot leads you never knew you had–and follow-up with them much sooner.
Timing is of the essence, right?
For example Your sales representatives might know that your ideal customer works for a mid-size company. They know your customer base is usually a company with 100-200 employees, and are based in the U.S.
But it’s almost impossible to find and target every company that fits that criteria–unless you spend hours upon hours trawling through the internet.
You can actually get every piece of vital information on each company directly from your website tracking platform, including the number of employees and their industry. There’s no need to leave and head to Google, spending hours manually scraping information about them from several sources.
From there, you can start to identify key contacts your sales team should be targeting. Do they fit your “high-quality lead” or “target customer” criteria? Add them to the list or sync them directly to your CRM–even if you’ve never heard of them before–and prioritize contacting them to start nurturing your lead!
Along with viewing the actual companies visiting your website, you can begin your search for your ideal target at each company through your visitor tracking platform.
Long gone are the days of searching high and low to find employees at a company, and therefore, which contact is best to follow-up with.
By using website visitor tracking, you’re able to:
Sales reps can spend up to 40% of their time looking for somebody to call. But with website visitor tracking integrated with your CRM, you can slash that time in half.
If you’re able to find the people and companies browsing your website, whittle them down to the people you’d love to bring-on as a customer. These people will be your top leads and those you’ll nurture, but before diving in with a cold email, use the information you have to warm them up, pre-outreach.
For each company you have on my nurturing list, you could warm them up by:
By making your first contact with them less sales-y, you can get on their radar before pitching. Then, when you do make the ask for a sale, they already know who you are.
Ditch the cold calls (which, on average, take eight attempts to get through), and build relationships with the companies you’ve identified as a potential lead, first.
By going the extra mile to engage with them on a non-promotional level first, they’re also more likely to trust you than they would a stranger. And we all know how important trust is in purchasing decisions.
Now you’re able to identify which companies are visiting your website and find a decision maker through LinkedIn, why not use LinkedIn’s contact features to ask a mutual connection for an introduction?
That could be as simple as this LinkedIn message to your shared connection:
“Hey! I noticed you’re connected with [prospect name]. Someone from [company] recently viewed our website, and I really think they’d benefit from our [product/service]. I’d really appreciate an intro to [prospect name], if you have the time. Thanks!”
90% of decision makers say they never respond to cold outreach emails.
But by reducing the “stranger” feeling that your leads associate with a cold outreach email, and swapping that with an introduction from someone they trust, it’s a surefire way to make sure your pitch is opened–leaving potential for a conversion.
Similar to defining buyer personas, sales representatives can use website tracking data to determine which leads are worth following-up with.
This happens by creating lead scores: A system that places leads on a scale of priority to non-priority.
A lead scoring model for a B2B marketing software company who’re targeting businesses in the legal sector might look like this:
If a company or individual only meets two of that criteria, they might not work their way onto the lead priority list. However, if a company or individual meets them all, their lead score would be 5–and sales departments should try and engage with them, fast.
If you already know who your target customers are, you’re able to set-up automatic alerts and be notified when those leads visit your website.
That way, you know exactly when to reach out to them.
Create alerts via email, Slack or your CRM. When a perfect lead visits your website, aim to reach out within a few days so they don’t forget about you. Keep your brand fresh in their mind.
But should you follow-up with every dream customer, no matter the content they’ve viewed?
A company who’ve only visited one page on your website might not be ready to purchase, but a company who are further along (and have browsed your service, product and about pages) might be.
That doesn’t mean you should only focus on the latter.
You should follow-up with every dream customer who visits your website. It’s the approach that matters–not whether or not you make the effort.
For example: If Company A only visits one page on your website, reach out to them via LinkedIn without the intention of selling. They aren’t likely to be far in their purchasing decision after only viewing one page, but getting yourself on their radar is a great way to drive them back to your site to learn more.
Company B (who view your product, about and service pages), on the other hand, might be worth outreaching to via email. They’re much further along in their purchasing decision, and could be more prone to opening a pitch if they recognize the brand behind the email address.
Personalization is a fantastic way to build trust with sales prospects–a feeling they’ll need to experience towards your brand before making a purchase.
Don’t believe us? A report by Deloitte found 36% of consumers want to purchase personalized products or services, and 48% said they’d be willing to wait longer in order to receive a personalized product or service. Website visitor tracking is a fantastic way to personalize your sales pitch, with the hopes of closing more deals with your leads.
That’s because you’re able to understand the problems individual prospects are facing (through browsing which company has viewed which piece of content), and tailor your outreach for that pain point.
Let’s put that into practice, and say Business A has viewed these three pieces of content:
A shared pain point (or the problem those blog posts solve) relate to understanding their customers. So, my sales reps personalize their outreach messages for Business A, and include “struggling to understand your customers?” as their email subject line.
This works because we’re solving a pain point they’ve explicitly searched for a solution for (or expressed an interest in), and tailoring our messages to each lead. That proves we’ve taken time to understand them, and guarantees a personalized solution.
In a nutshell: Think less “spray and pray”, and spend more time using data you already have to personalize your outreach emails to boost both open and conversion rates.
Prior to using Leadfeeder, AlertOps–an IT alert management platform built for enterprise DevOps teams–were doing some cold outreach with very little success. They struggled to connect with the leads their sales department were working, mainly because they didn’t have a process in place to guide website visitors through their sales pipeline.
So, they started using website visitor tracking to view what their customers were doing on-site, and personalized their outreach approach accordingly.
AlertOps sent information on prospects identified by Leadfeeder to their CRM (Pipedrive). That allowed them to personalize their approach to prospects.
Now when we reach out to prospects, we are able to frame the conversation around their interests and provide value up front based on their behavior on our website.
That solved the sales pipeline issues, and subsequently improved their connection rates.
So much so, that within just 30 days of using Leadfeeder’s Pipedrive integration, they were able to increase their sales demo rate by 700%–and even booked a sales demo with a Fortune 500 company.
…Not bad for a bit of personalization and extra effort, right?
Consumers are being bombarded with more marketing messages than ever. The result? They’re getting savvier. They can see a marketing campaign or sales pitch from a mile off and you have to do more than ever to get them to convert.
So, what’s the answer? To start with—get more out of what you’re currently doing.
Website visitor tracking is a reimagining of how you can understand your current marketing and sales efforts. As a marketer, it helps you more deeply understand what you’re currently doing, as a sales team, it enables you to get out ahead of your prospects and understand their needs before they’ve even initiated contact.
Use this data in our guide to refine current marketing strategies, provide your sales team with warm leads, and power more accurate account-based marketing campaigns.