Leadfeeder Privacy Notice.
This document is in effect since the beginning of August 2019.
This Privacy Notice details what information we collect about you, how we use it and what are your rights and choices.
In this document “Leadfeeder” refers to Liidio Oy which is a Finnish limited company (company ID 2457101-9).
By “Service” we mean the Leadfeeder service as detailed by our Terms and Conditions.
We collect information from our Service users and visitors to our website. The information is collected in order to provide the Service. More information is available below in this section How are we using the data.
From users who sign-in to our Service we collect the following information:
|Email address||Required in order to sign in to the Service|
|Billing and payment information||Required for premium subscriptions|
|Messages with our support and sales||Required for customer support. We retain in-app chat and email messages between you and our staff|
|User information from integrated tools||Required if integrations enabled. CRM and chat tool user names and details|
If you are visiting our websites or accessing our applications, we collect the following information provided by your browser or mobile device:
Cookies are also used to store current session/login information for the Service.
Open settings to adjust the cookies used on our website.
We use User Data:
We use User Data in delivery, maintenance and enhancement of the Service, to provide support and to prevent or address technical or security issues.
We may send you service-related messages and notifications. These include notifications that are part of the service. You can fully control what and when to receive these types of notifications. We also send administrative messages regarding your Leadfeeder subscriptions, technical status updates and other related notifications.
We may also send you messages or call you regarding new product features and helpful tips on using the product and to offer training and support. You can opt-out from such messages and calls at any time.
We collect payment and billing data from Leadfeeder Premium customers for fulfilment of payments for the Service.
To help improve the Service, our website and to develop new features and functionality we collect and analyse usage information. Processing User Data for analytics purposes is done in aggregated or anonymised form.
We process User Data only where:
If you no longer wish to receive our newsletter or other promotional messages, you can opt-out of receiving them by following the instructions included on such messages.
You can request a copy, correction or deletion of your personal data by emailing firstname.lastname@example.org. We will respond to your request within 30 days.
You can object to our processing of your personal data at any time. For any requests or concerns, please contact our Data Protection Officer at email@example.com. If you are unsatisfied with the response you have the right to lodge a complaint with your supervisory authority.
At Leadfeeder, we take security seriously, and implement a variety of security measures to maintain the safety of your data. You can read more about security practises in our dedicated and up-to-date security documentation.
We store our data in Amazon Web Services (https://aws.amazon.com) data centres in the USA and Ireland.
As the data is transferred to outside the EU, we need to make sure that the data recipients are bound by data privacy responsibilities as stringent as those in force in the EU. To ensure this, we have an EU Commission Standard Contractual Clauses agreement in place with Amazon Web Services, as a part of our Data Processing Agreement with them.
We do not share or disclose information to third parties except in the following situations:
User instructions or consent
Information may be disclosed to third-parties if we are explicitly instructed to do so by the user, or by user consent.
Third-party service providers
We may engage third-party companies service providers or business partners to process our data and to support our business. These include for example server and hosting providers, payment processors and customer service and management tools. We ensure that these third parties process your data with utmost care and in accordance with the privacy legislation.
An up-to-date list of our processors is available on request from firstname.lastname@example.org.
Change of ownership
We may disclose User Data to allow a change of ownership of Leadfeeder (including, but not limited to, an acquisition by or merger with another company) and related transfer of all such information to the new owner, in which case any information remains protected in accordance with this Privacy Notice.
We may disclose personal data if we reasonably believe disclosure is in accordance with or required by any applicable law, regulation or legal process.
Enforcement of our rights, prevention of fraud, and for safety
We also may disclose personal information in order to:
We keep your data as long as you remain as a Leadfeeder User. You can request your user account to be removed by contacting us at email@example.com. After removal, your data is kept for 7 days in our system backups. For legal reasons we have to retain certain information for a longer period. This includes such information as billing and payments data.
As an EU based company with thousands of customers in the EU, we are committed to EU General Data Protection Regulation. You can read about our GDPR compliance here.
We do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.
We will notify Leadfeeder users of any non-trivial changes to this Privacy Notice via email.
Data Protection Authority
Finnish Data Protection Authority:
Office of the Data Protection Ombudsman
Please feel free to contact us if you have questions regarding our privacy, this notice or practises. You can email us at firstname.lastname@example.org.
To contact our Data Protection Officer, email at email@example.com.
Our mailing address is:
Liidio Oy / Leadfeeder
Keskuskatu 6 E